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Norbert Kytka, Headquarters PlattlingContact
Does your production run 24 hours per day? You cannot afford the failure of your MES system? The MES specialists of our support team are available 24/7 to be of service to you and your employees. They thoroughly know your production environment and the processes in the MES system and can provide support fast and effectively without significant clarification requirements. Flexible service level agreements (SLA) ensure shortest reaction times.
Our offering in the user support includes different service levels – the first, second and third level support – which can be selected depending on the requirements. The support employees directly access your system for troubleshooting by establishing a safe remote access. Our support offering also includes the monitoring of the ERP integration and posting in your SAP-ERP system as well as training of your employees and small, system based adaptations of your MES system.
Are you interested to host your systems? In this case, we also offer a variety of options.